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How rich888 Handles Your Personal Information

We keep this straightforward. When you create an account, fund it through bKash, Nagad or Rocket, or contact our support team, we collect certain data to run the service and protect your wallet.

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What This Privacy Policy Covers

rich888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with rich888 — from the moment you open your account through every deposit, withdrawal, and support conversation. We collect personal details you provide directly: your name, mobile number, email address, and payment identifiers linked to bKash, Nagad or

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Rocket. We also gather technical data automatically — your device type, browser version, IP address, and session activity — to maintain security and improve how the platform responds on mobile connections common across Bangladesh. We do not sell your personal information to third parties. We share
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data only where necessary: with payment processors to complete your bKash, Nagad or Rocket transactions, with security partners who help us detect suspicious account activity, and where legally required by authorities in eligible jurisdictions. Retention periods vary by data type. Transaction records tied to your wallet
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movements are kept for a minimum period required by applicable financial regulations, while session logs are cleared on a rolling schedule. You can request a summary of what we hold about you at any time by reaching our support channels. Eligibility for account services depends on
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your local law and the regions we currently serve. If regulations in your area change, we may need to update how we process or retain your information and will notify you through your registered contact details.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We do not treat privacy as an afterthought. Every step of the account lifecycle — from sign-up through withdrawal verification — has a defined data practice. Here is how we handle six core areas so you know exactly where your information goes and who can access it.

Collection Scope

We collect only what we need: name, mobile number, email, device info, and payment identifiers from bKash, Nagad or Rocket. We do not request documents beyond what identity verification requires for your region.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how you move through the lobby. You can clear cookies from your browser settings at any time, though this will end your active session.

Account Security

Your password is stored in hashed form — we cannot read it. Login attempts from unfamiliar devices trigger an OTP sent to your registered mobile number. Failed attempts are logged and flagged for review.

Data Retention

Transaction data linked to bKash, Nagad or Rocket payments is retained for the minimum period required by applicable financial regulations. Session and browsing logs are purged on a rolling basis to limit exposure.

Third-Party Sharing

We share data only with payment processors handling your wallet transactions and security partners monitoring for fraud. We do not sell or rent your personal information to advertisers or unrelated third parties.

Your Rights and Requests

You can ask us to provide a copy of your stored data, correct inaccuracies, or request deletion where local law permits. Submit your request through live chat, email, or in-app support and we will respond after verifying your identity.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Have a question about your personal data, want something corrected, or need a record of what we hold? These are the ways to get in touch with our privacy handling team. We aim to respond within a reasonable timeframe and will confirm your identity through your registered mobile number before making changes.

Team online

Live Chat

Open live chat from any page on the platform. Mention your data request and the agent will route you to the privacy queue. Available every day, and you can start the conversation from your mobile device without switching apps.

Email Request

Send a written request to our support email. Include your registered mobile number and account username so we can locate your records. Written requests give you a paper trail and work well for formal data access or deletion enquiries.

In-App Support

Tap the help icon inside your account on mobile. Select the privacy category and describe what you need. This channel ties directly to your logged-in session, so identity verification is faster and we can pull your records immediately.

Common Questions About Your Data at rich888

Below are the questions we hear most from account holders about how their personal information is handled. Each answer is specific to how rich888 operates in eligible regions using bKash, Nagad and Rocket as payment channels.

We collect your name, mobile number, email address, and the payment identifier you use for bKash, Nagad or Rocket. We also record your device type, IP address, and browser version to secure your sessions.

No. Your mobile wallet PIN is entered only within your wallet app during a transaction. We receive a transaction confirmation from the payment processor but never see or store your PIN.

Open live chat or send an email to our support team. Ask for a personal data summary. We will verify your identity through your registered mobile number and then provide a record of the information linked to your account.

Yes. You can submit a deletion request through any of our support channels. Where local law and applicable regulations permit, we will remove your data. Some transaction records may be retained where financial regulations require it.

We share data only with payment processors that handle your bKash, Nagad or Rocket transactions and with security partners who help detect suspicious activity. We do not sell your information to advertisers or unrelated companies.

Your password is hashed and unreadable to staff. Login from a new device triggers an OTP to your registered mobile number. Multiple failed login attempts are flagged and the account is temporarily locked for review.

We use session cookies to maintain your login and analytics cookies to understand platform usage. You can clear or block cookies in your browser settings at any time, though clearing them will log you out of your current session.

Transaction records tied to bKash, Nagad or Rocket are kept for the minimum period required by applicable financial regulations in eligible regions. Browsing and session logs are purged on a shorter rolling schedule.

Yes. If we make material changes to how your data is collected, stored or shared, we will notify you through your registered email or mobile number before the updated policy takes effect.

Access and eligibility depend on your local law and the regions rich888 currently serves. If regulations in your jurisdiction impose additional data requirements, we comply with those and will inform you of any impact on your account.

How rich888 Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Live Chat

Email Request

In-App Support

Common Questions About Your Data at rich888

01 What personal data does rich888 collect when I open an account?

02 Does rich888 store my bKash, Nagad or Rocket PIN?

03 How can I find out what data you hold about me?

04 Can I ask rich888 to delete my personal data?

05 Who does rich888 share my information with?

06 How does rich888 protect my account from unauthorised access?

07 Does rich888 use cookies, and can I control them?

08 How long does rich888 keep my transaction history?

09 Will I be notified if the privacy policy changes?

10 Does this policy apply differently depending on where I am?

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